What should be done with the first liters of filtered water?

The first 12 liters of filtered water, for each cartridge, should not be consumed, as they are used to clean t...

Why does the water have a distinct taste?

In the first liters of filtered water, it can present a characteristic taste of the ceramic filtering element ...

How the cleaning of the filter must be done?

We recommend cleaning it frequently with an unused soft sponge or clean damp cloth, without chemical products,...

My filter has float valve(s), but water has spilled out on the ground, why?

After installing the float valves, must be verified if they are not touching each other and if they are not to...

I bought a candle and it does not filter, why?

Replace each cartridge every 500L or six months of use. If the water that is being filtered contains particles...

There is a black dust coming out of the cartridge, is that normal?

In the Dechlorinating and Sterilizing Ceramic cartridges, it is normal to find some grains of activated carbon...